Last updated: September 11, 2026
Every Herman Phillips shirt is printed after you order it, just for you. Because of that, we don’t accept returns or exchanges for the wrong size or a change of mind. Please check the size guide before you order.
When we’ll make it right
If your order arrives misprinted, damaged, defective, or isn’t what you ordered, we’ll send you a replacement or give you a full refund, at no cost to you.
How to ask
Email support@hermanphillips.com within 30 days of delivery and include:
- your order number
- a photo of the problem (for a wrong item, include the size label)
If we need the item back, we’ll tell you how and cover the return shipping.
Orders that haven’t arrived
If your order hasn’t arrived, email us within 30 days of the estimated delivery date and we’ll work with the carrier to find it. If tracking says it was delivered, please check with neighbors and your local carrier first. We can’t refund or reship an order sent to an address that was entered incorrectly at checkout.
Refunds
Approved refunds go back to your original payment method. How long they take to appear depends on your bank or card issuer.
Changes and cancellations
If you need to change or cancel an order, email us right away. Once your shirt has gone into production, we can’t cancel it.
Questions
Email support@hermanphillips.com. This policy doesn’t limit any rights you have under the law.